Appointments

Making an appointment

All Doctor’s appointments are triaged

Please do not come in to book an appointment.  When you telephone for an appointment with a doctor our receptionist will take your telephone number and a doctor will aim to call you back within 2 hours.  The Doctor will assess your clinical need and either deal with it on the telephone or, if necessary, make an appointment for you to be seen.

Other appointments, such as blood tests or to see a Practice Nurse, can be booked directly with our Receptionists.

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01730 812121
  • visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Photos of your Medical Condition

Please be aware that any digital image submitted, either by email or as part of an online consultation, will be stored within your clinical notes.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

f you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

The GP will visit you at home, at your request, only if you are ‘too ill’  to attend the surgery.   Telephone our Appointment Line and the receptionist will take your telephone number so that a doctor can call you back to assess your clinical need.

Please bear in mind that, with the large semi-rural area that our practice covers, a visit request may take up to 30 minutes of the doctor’s time in travelling.  A GP can see three or more cases in the time it takes to undertake a home visit.